A to Z

Accessibility:

The Cox Arena staff works diligently to provide for easy access to our guests with disabilities.  We recognize the needs of persons with disabilities, as defined by the Americans with Disabilities Act (ADA) of 1990 and make every effort to comply with both ADA and state accessibility mandates.  Please go to the Facililty Accessiblity Page for more information.

Alcohol Purchasing Policies:

• Alcohol available for purchase at select events, call (619) 594-0234 for more information
• Must be at least 21 years old

  We “card” everyone under the age of 30

• Have ID checked by security

  Only Acceptable Identification

  • Current California Drivers’ License
  • Current California ID Card
  • Military ID (with current state drivers’ license)
• After fulfilling the above requirements

  Have hand stamped by security

• Customers may purchase 2 alcoholic beverages at a time
• Alcohol Cutoff
  • 1 hour prior to end of event, or
  • 10 minutes left on the game clock in the 2nd half of a basketball game
  • Cutoff times are subject to change

Animals:

Service animals with proper designation and/or paperwork are allowed in the Cox Arena.  Service animals must be kept on a leash and cannot be disruptive to other guests.  Animals without this designation are considered pets and are not allowed in the venue.  For more information, please contact the Cox Arena Management Office at (619) 594-0234.

Assisted Listening Devices:

Assisted listening devices are available at the Customer Service entrance at our front gate.  Either a driver license or credit card are required for a deposit.

ATMs:

ATM’s are not available at the Open Air Theatre.

Bags and Backpacks:

Large bags and backpacks are not allowed in the Cox Arena.  All items are subject to search prior to entrance into the facility.

Banners, Posters and Signs:

Banner, posters and signs larger than 20” x 20” are not allowed in Cox Arena.  All items are subject to content review.  Obscene and/or vulgar messages will not be allowed.

Children's Entry for Entertainment events:

For most events “babes in arms” are allowed into the event without a ticket.  It is assumed that, in this case, the child will sit in the adult’s lap.  For select events, every person (regardless of age) must have a ticket to attend.  Please contact the Cox Arena Management Office at (619) 594-0234 for more information.

Customer Service Booth:

The customer service booth is located at the main entrance on the east side of the theatre.  This booth is staffed throughout the event.  They distribute assisted listening devices, hold lost and found items and disabled assistants are stationed at this location.

Doors/Gates Open:

Depending on the event, gates/doors typically open 60 to 90 minutes prior to the show start or tip-off of each event. Please call (619) 594-0234 to verify times for the event you plan to attend.

Emergency Phone Calls:

To reach somebody attending an event (during an emergency ONLY), please call the Open Air Theatre office at (619) 594-6646. It is imperative that you have their exact seat location including Section, Row and Seat. We will gladly take a message to them. Without a seat location, it could be impossible to locate them. We are unable to make PA announcements during events.

Elevator:

We have one passenger elevator available for our guests with disabilities and their companions.  Guests wishing to use our elevator must contact a representative at the customer service booth.

First Aid:

In the event of an emergency, please notify any Open Air Theatre event staff team member or uniformed police officer in your area.

Food and Beverages:

Food from an outside source is OK as long as it is put in a paper or plastic bag.  Beverages (including alcohol) purchased outside the arena will not be permitted into the arena at any time.  However, for most events sealed water is OK due to specific medical needs. Concession stands are conveniently located throughout and selling various types of food and beverages.  Alcoholic beverages are available on an event by event basis.  All guests wishing to purchase alcohol will be required to show a valid form of ID when purchasing alcoholic beverages.

Guest and Fan Conduct:

The following behaviors may lead to ejection from the facility:

• Public intoxication; persons observed breaking the law
• Persons using obscene or abusive language
• Persons observed throwing objects on the event floor or stage.

Lost and Found:

During an event, all Lost & Found items are turned in to the Customer Service booth (located at the main gate outside of Door 1). If you find an item during an event you can simply give it to any member of our staff and they will take it to this booth. Once the event is completed, all unclaimed items are taken to our main administrative office. If you need to follow-up on a lost item, please call (619) 594-0234.

Lost Parents and Found Children:

Any parents looking for their children should report to the Customer Service booth located at the main gate outside of Door 1.

Parking:

Please go to the OAT Event Parking Page for more information.

Prohibited Items:

Please go to the OAT Restrictions Page for a complete list of prohibited items.

Property Check-in:

Property check-in is located outside of our front gate.  We ask that you leave any prohibited items in your vehicle or at home.  Items are checked in at your own risk.

Re-Entry:

Guests of the Open Air Theatre may not leave and then re-enter. All guests must present an unused ticket to gain entrance to the Open Air Theatre.

Seating:

Seating locations within the arena are reserved for guests holding valid admission tickets. Please sit only in your assigned seat so as not to inconvenience other guests and always retain your scanned ticket or ticket stub to allow our arena staff to verify your proper seat location.

Security:

Security is provided to offer professional protection for the guests, performers and facility.

Smoking Policy and Locations:

Smoking is only allowed on the black asphalt of the upper level.

Television Monitors:

Television monitors are located in each permanent concession stand.

Ticket Information:

For the latest in event information, call (619) 594-6947.

Box Office Hours:

• Cox Arena Box Office:  Monday-Friday 10 AM-4 PM (subject to change). 
• Aztec Center Box Office: Monday-Thursday 9 AM-5:30 PM & Friday 9 AM to 4 PM (subject to change)

Violation of Policies:

Any violation of arena policies or state/local laws may result in ejection, fines, and/or prosecution to the fullest extent of the law. Violators may be barred from future events.

Wheelchairs:

Guests needing assistance simply need to notify a staff member at any of our entrances.  The Gate Supervisor will radio to Customer Service. One of our representatives will pick you up in a wheelchair and escort you as close as possible to your seat location. They will then make arrangements to pick you up at the conclusion of the event. Please keep in mind that it may take a little extra time at the conclusion of the event depending on the number of people to be picked up.

Your Input:

We greatly value your thoughts and opinions. If you'd like to tell us how we did (positive or negative), we urge you to contact us on-line with the Feedback Form or call us at (619) 594-0234.